Up Your Insights by Ron Kaufman

Up Your Insights by Ron Kaufman


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Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more.

Packed with practical examples, high-value learning and hundreds of new ideas to help you: * Build a mindset and a toolset to bring your service UP! * Polish your perception points to create positive impressions * Enjoy the results and winning reputation you deserve